FAQ
We've put together our most frequently asked questions to help you get trading sooner. If you're unable to find the information you are looking for please contact us here for general queries.
Frequently asked questions
Can I invest in NCX AU?
If you have an interest in investing in NCX please contact our investment team at invest@ncx.com.au.
What pairs does NCX have available for trade?
NCX currently has:
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BTC/AUD -
ETH/AUD -
LTE/AUD -
BCH/AUD -
GNT/AUD
Can I list my own ICO or Token on the NCX exchange?
If you're interested in having your own ICO or token listed on the NCX exchange please get in touch with our customer relations team at customerrelations@ncx.com.au.
Who can trade on the NCX platform?
Currently the NCX platform is available to individuals with Australian Residence only.
What payment types are available on the NCX platform?
NCX accept direct bank desposits into our Australian bank accounts only. As other payment methods become available we will announce these.
What fees do NCX charge?
NCX's fee schedule can be viewed here.
How can I be notified of upcoming plans, launches and news?
If you'd like to be one of the first to be notified of any launch details, news or plans from NCX you can subscribe to our mailing list here, like us on Facebook, follow us on Twitter, or connect with us on LinkedIn.
What services do NCX provide?
NCX currently provide a trading platform only where people can buy and sell Bitcoin, Ethereum, Litecoin and Bitcoin Cash using Australian Dollars.
Will NCX be launching an ICO?
Once NCX has established itself, in the next 12 to 24 months, we plan on launching an ICO.
We will make announcements with further details closer to the time. To keep up to date with these announcements you can subscribe to our mailing list here, like us on Facebook, follow us on Twitter, or connect with us on LinkedIn.
Where is NCX's Customer Support team located?
NCX AU have put together an Australian Support team working out of Subiaco, Western Australia. They will be available during WAST business hours (9am-5pm), Monday to Friday.
How can I contact the NCX Support Team?
You can contact our support team via a number of channels:
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Email us at - Support@ncx.com.au -
Live Chat with us - Live chat is available in the bottom right corner of our website and platform. If we're not available leave us a message and we'll get back to you asap. -
Message us on Facebook -
Tweet us @NCX_AU -
Send us a LinkedIn Message -
Call us on 1300 358 044
Who can I contact if I have questions before I sign up?
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Email us at - enquiries@ncx.com.au -
Live Chat with us - Live chat is available in the bottom right corner of our website and platform. If we're not available leave us a message and we'll get back to you asap. -
Message us on Facebook -
Tweet us @NCX_AU -
Send us a LinkedIn Message -
Call us on 1300 358 044
Who can I contact if I have questions about my account?
-
Email us at - customerrelations@ncx.com.au -
Live Chat with us - Live chat is available in the bottom right corner of our website and platform. If we're not available leave us a message and we'll get back to you asap. -
Message us on Facebook -
Tweet us @NCX_AU -
Send us a LinkedIn Message -
Call us on 1300 358 044
Does NCX AU have referral and affiliate programs available?
NCX is in the process of implementing some affiliate or referral programs including special offers to users you refer or bring onboard.
How do I deposit funds? (AUD)
To deposit Australian Dollars into your NCX account you’ll need to navigate to the Funds page. You can do this from the main trading page by hovering over your email address in the top right corner and clicking “Funds”. Alternatively this can be done from the NCX Account Settings page located on the top banner.
How do I deposit funds? (Crypto)